How does the order process work?

1. When you see an item you want to buy, click on "Add to My Shopping Bag." This places the item in your shopping cart. When you're finished shopping, select "Checkout Now" from the shopping cart page.
   
   
2. In Checkout, you will be asked for your name, billing address, credit card number, and shipping address. You'll also be asked how you would like it shipped.
   
   
3. Next, you'll be shown the total amount of your order and shipping charges. If the information is correct, click "Submit Order." If any of the information is incorrect, you can click back and adjust information on previous pages. You can also cancel the order at this point.
   
   
4. Once you have verified everything, click on "Submit Order." After a few seconds, you'll see a page confirming your order and giving you an order number to use if you need to contact us. We will also confirm your order via e-mail within 24 hours.

I'm having trouble ordering. What do I do?
We want to resolve the problem as quickly as possible. Please e-mail us or call us and provide the following information:

• Date and time problem occurred
• Operating system (e.g. Windows 3.1, Mac System 8)
• Browser (e.g. Netscape Navigator 3.0, Internet Explorer 4.0)

If you have more than one browser installed on your system, please tell us which one you were using when the problem occurred, and list the other browsers installed on your system. It would also be helpful if you could include a detailed description of the problem, and mention any error or system messages that appeared.

If you need further assistance, please call us at 541-344-4605. We would be more than happy to take your order over the phone. Please call between 10:00 a.m. and 6 p.m., Pacific time, Monday through Friday.